1. Introduction
Swift Cleaners respects your privacy and is committed to protecting your personal information in accordance with applicable Australian privacy laws. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://swiftcleaners.com.au/ or contact us about our cleaning services.
2. Information We Collect
We may collect your name, phone number, email address, property address, property type, cleaning requirements and any other information you provide through our website forms, phone calls or email enquiries.
We may also collect basic website usage information through cookies and analytics tools.
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide cleaning quotes.
- Arrange bookings and deliver cleaning services.
- Communicate about appointments and service updates.
- Improve our website and customer experience.
- Meet applicable legal and business obligations.
We will only use your information for marketing where permitted by applicable law. You can opt out of marketing communications at any time.
4. Disclosure of Information
We do not sell your personal information. We may share relevant information with trusted service providers who help us operate our website, manage enquiries, process bookings or provide business services. We may also disclose information where required or authorised by law.
Some third-party providers may store or process information overseas. Where applicable privacy laws require it, we take reasonable steps to address overseas disclosures.
5. Data Security and Retention
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. Information is retained only for as long as reasonably necessary for our business purposes or as required by law.
6. Cookies and Analytics
Our website may use cookies and analytics tools to understand website traffic, improve functionality and measure advertising performance. You can manage cookies through your browser settings. Some website features may not function properly if cookies are disabled.
7. Access and Correction
You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information, subject to applicable law.
8. Privacy Complaints
If you have a concern about how we handle your personal information, please contact us. We will review your complaint and respond within a reasonable time. Where applicable, you may also contact the Office of the Australian Information Commissioner (OAIC).
9. Contact Us
For privacy enquiries, access requests or complaints, please contact:
Business: Swift Cleaners
Website: https://swiftcleaners.com.au/
Email: swiftbondcleaners@gmail.com
Phone: +61 403 200 472
10. Updates to This Policy
We may update this Privacy Policy from time to time.