1. About Our Services
Swift Cleaners provides end of lease cleaning, vacate cleaning, move in cleaning, move out cleaning, exit cleaning and bond cleaning services across applicable service areas in Brisbane, the Gold Coast and surrounding suburbs.
2. Quotes and Bookings
Quotes are based on the information provided by the customer, including property size, condition, location and requested services. Additional charges may apply for extra work or conditions not disclosed when the quote was prepared. Any changes to the agreed price must be communicated and accepted before additional work is undertaken.
Bookings are subject to availability and confirmation by Swift Cleaners.
3. Customer Responsibilities
Customers must provide accurate property details, safe access to the premises, electricity and running water where required, and clear instructions about the requested services.
Please remove personal belongings and valuables before cleaning begins. Inform us of any existing damage, special requirements or areas requiring particular attention.
4. Cancellations and Rescheduling
Please contact Swift Cleaners as early as possible if you need to cancel or reschedule a booking. Any cancellation fees or charges for late changes will be disclosed before booking and applied fairly in accordance with applicable law.
5. Cleaning Scope and Additional Services
The agreed quote will specify the services included. Carpet steam cleaning, pest control, external windows, wall washing and other additional services are included only where expressly agreed.
Our service does not guarantee that every stain, mark, odour or pre-existing issue can be removed.
6. Bond Back Guarantee
Where a 100% Bond Back Guarantee is offered, its eligibility requirements, exclusions, claim process and time limits will be provided in the applicable written guarantee terms before booking.
Customers must follow the stated claim process and provide reasonable evidence of any cleaning concerns. The guarantee does not replace or limit any rights customers have under the Australian Consumer Law.
7. Payment
Prices, deposits (if applicable), payment methods and payment due dates will be confirmed during booking. Any additional charges must be disclosed and agreed upon. Customers will receive appropriate payment documentation.
8. Complaints and Service Concerns
If you are dissatisfied with any aspect of the cleaning, please contact us promptly and provide details of the issue. We will assess the concern and discuss an appropriate resolution. Nothing in these terms excludes rights or remedies available under applicable consumer law.
9. Liability and Consumer Rights
Swift Cleaners will exercise due care and skill when providing services. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under Australian law.
10. Contact Details
Swift Cleaners
Email: swiftbondcleaners@gmail.com
Phone: +61 403 200 472
Website: https://swiftcleaners.com.au/
These Terms and Conditions are governed by applicable laws in Queensland and relevant Australian Commonwealth laws.